Docucopies – Review
By Maggie Williams
I recently had a large copy job which I took to Kinko’s and it cost $90. The job was to print 168 color pages from a Word doc and make it a book. Then, I needed more copies and I sure wasn’t going to spend $90 for each one. I searched on line and settled on a company called Docucopies. Reasonable rates, but I didn’t know if I’d get ripped off. I took a chance. The order process went smoothly and a few days later, six copies arrived.
I opened them up and was very satisfied at first glance. But then I noticed that not all, but several of the color pictures were pixelated. Damn, just another bad experience I’m thinking, seems to be the norm these days, so sad.
After calming down, I called to report the problem and the lady I talked to actually listened and tried to understand the problem. She got it and said she’d look into it and get back to me. And you know what, she got back to me. She apologized and explained that there was a problem with the printer they used and they’d run it again on a different printer. She ran a couple of test sheets and said it was working fine. And then she said they’d overnight it to me. What? Wait a minute, that’s not supposed… wait, huh?
Well, they did exactly what she said they’d do. I got the new run and inspected it and lo and behold, perfect. I’ve worked in customer service for 25+ years and know good service when I see it and I must say, it’s rare these days, but these guys came through for me. You know what? Every now and then, a problem happens, I get that. It’s what happens next that distinguishes excellent customer service from mediocre.
The good people at Docucopies were pleasant on the phone and easy to work with and expressed a sincere interest to make things right. They’ve earned my future business and I won’t hesitate to recommend Docucopies.com to others.
Oh, and every time I called, I got a live person on the phone, I love that.